A Top‐15 North‐American insurer running a mosaic of core platforms —Guidewire, Duck Creek, and SailPoint IGA—struggled to keep pace with constant M&A‐driven growth.Manual, ticket‐based IT provisioning averaged more than ten days, frequently missed SOX audit deadlines, and rippled downstream into policy‐servicing delays.
A 75‐day rollout of mindzie connected Guidewire logs and ServiceNow tickets to create an end‐to‐end digital twin of IT Access Provisioning. Analytics turned reactive fire‐fighting into proactive service delivery and laid the foundation to scale the platform enterprise‐wide.
