Process Mining Software | IT Service Management ITSM Operational EfficiencyProcess Mining for ITSMProcess mining for IT Service Management (ITSM) provides a data-driven approach to visualize and analyze IT processes, uncovering hidden inefficiencies and bottlenecks. By leveraging real-time data from ITSM tools, organizations can enhance process transparency, optimize workflows, and ensure better compliance with service standards. This leads to improved service quality, faster resolution times, and reduced operational costs.Want to learn more?Empower your IT Service Management with Process IntelligenceProcess MiningUnlock the potential in the data you are already collecting to improve your ITSM operations.Enhanced Process TransparencyProcess mining provides a clear, data-driven visualization of IT service processes, making it easier to identify inefficiencies, bottlenecks, and areas for improvement.Optimized WorkflowsBy analyzing real-time data, process mining helps optimize workflows, leading to faster issue resolution, improved service quality, and reduced operational costs.Improved ComplianceProcess mining ensures better adherence to service standards and compliance requirements by continuously monitoring and analyzing IT service processes.Schedule a Demo Data Driven DecisionsProvide your team with the data they need to make informed decisions.Streamline ProcessesImprove your process to unlock the hidden capacity in your resources.Continous ImprovementUnderstand your performance and monitor the impact of changes.How can Process Intelligence help?Seamless IntegrationConnect to ServiceNow, Salesforce, and more quickly and easily so your team is up and running in days not months.Process MappingUnderstand how work gets done in your department and where the opportunities to improve are.Continous ImprovementContinuously monitor your process efficiency and make it an integral part of your IT Service Management.Audit and ComplianceAudit your processes including escalations and other compliance requirements.Improve Resolution TimeUnderstand where the issues are that are impacting your time to resolution.Reduce Ticket Re-assignmentsGet to the root cause of corrections and rework that are wasting hours.Increase Customer SatisfactionImprove customer satisfaction through faster resolution and higher service quality.Reduce EscalationsGet to the root cause of escalation and identify improved assignment rules and training requirements.Enable your team with Operational Intelligence!Operational Intelligence goes beyond KPIs and Metrics and provides your organization with operational insights described in natural language. No more trying to interpret complex metrics, mindzie delivers insights in easy to understand plain language with the details your business needs to drive improvement.Fully CustomizableFocus on what’s most important based on role, responsibilities, and your company’s overall priorities.ScheduleDeliver the insights your team needs when they need them with customizable scheduling and delivery.Multi-languageSelect the delivery language to ensure your team can understand what needs to be done.Ready to start your transformation?Meet with one of our product experts and let them guide you through a tailored demonstration.Book a DemoHave a question or want more information?