Visión general
A rapidly growing retail company in the Middle East, operating a chain of stores and an expanding e commerce presence, was experiencing persistent challenges in its accounts receivable process. High invoice aging, inconsistent collections follow up, and compliance gaps with customer SLAs were constraining cash flow and weakening customer trust. The finance leadership team turned to mindzie process intelligence to uncover inefficiencies, strengthen collections, and drive measurable improvements.
Executive summary
End to end visibility of accounts receivable
mindzie’s process intelligence platform connected directly with the company’s ERP and CRM systems to provide end to end visibility of the accounts receivable process. By exposing delays in invoice issuance, rework in credit approvals, and compliance risks in collections follow up, the company improved cash flow reliability and strengthened customer relationships.
Business challenge
Rapid growth and multi channel pressure on AR
Fragmented data sources
With invoices generated across physical stores, online platforms, and wholesale channels, the AR team lacked a consolidated view of outstanding balances.
Credit policy enforcement
Weak visibility into credit limits resulted in frequent policy breaches and delayed interventions on high risk customers.
Delayed dispute resolution
Invoices with pricing or delivery disputes took weeks to resolve, stalling collections and straining customer relationships.
Unpredictable cash flow
Without proactive monitoring, overdue balances accumulated unnoticed until they significantly impacted liquidity.
Operational highlights
Before and after mindzie
| Metric | Before mindzie | After mindzie | Change |
|---|---|---|---|
| AR collections cycle | 30 days | 22 days | -27% |
| Invoice rework | 15% | 9% | -40% |
| SLA compliance | 65% | 79% | +22% |
| On time customer payments | 58% | 68% | +18% |
Why it worked
Prioritization, communication, accuracy, alerts
Overdue accounts ranked by risk
mindzie highlighted overdue accounts by risk level, enabling the AR team to focus efforts where cash recovery mattered most.
Where breakdowns delayed payment
Analytics revealed where communication breakdowns delayed payments, leading to process improvements and better coordination with the sales team.
Upstream order fixes
By identifying recurring invoice mismatches, finance and operations worked together to correct upstream order processes.
Timely follow up, every time
Automated reminders to AR managers and collectors ensured timely follow up, reducing overdue accounts before they escalated.
In their words
“mindzie gave us the clarity we needed to see why collections were stalling. The automated alerts help our team act quickly on overdue accounts and keep customers informed, which has greatly improved payment behavior.”
Chief Financial Officer
The outcome
By leveraging mindzie’s process intelligence, the Middle Eastern retail company transformed its AR operations into a proactive, customer centric function. The improvements boosted cash flow, reduced disputes, and strengthened trust with both B2B and retail customers. With continuous monitoring and automated actioning, the company is positioned to sustain these gains while scaling across the region.
