Visão geral
A European logistics company, managing freight and warehousing operations across multiple countries, faced persistent challenges in its accounts payable process. Despite having a modern ERP system, the finance team struggled with delayed invoice approvals, high levels of rework, and missed early payment discounts that increased costs and strained vendor relationships. The leadership team turned to mindzie process intelligence to uncover hidden inefficiencies, gain transparency, and drive measurable improvements.
Executive summary
The end to end accounts payable process, illuminated
mindzie’s process intelligence platform integrated ERP and finance data to illuminate the end to end accounts payable process. By exposing hidden cycle time stalls, rework loops, and compliance gaps, and then continuously monitoring them, the company reduced leakage, avoided late payment penalties, and improved supplier trust.
Business challenge
Despite ERP investment, four problems persisted
Long approval cycles
Long invoice approval cycles, particularly for multi country freight vendors.
High rework
High rework due to mismatched purchase orders and manual data corrections.
Missed discounts
Missed opportunities for early payment discounts.
SLA gaps
Compliance gaps with internal SLAs for timely invoice processing.
Operational highlights
Before and after mindzie
| Metric | Before mindzie | After mindzie | Change |
|---|---|---|---|
| AP cycle time | 20 days | 14 days | -30% |
| Invoice rework | 20% | 13% | -35% |
| SLA compliance | 60% | 75% | +25% |
| Early payment discounts captured | 55% | 66% | +20% |
Why it worked
Transparency, negotiation, accountability, safeguards
Regional differences made visible
mindzie mapped differences in AP performance between regional offices, giving leadership clear visibility into where bottlenecks originated.
Chronic delays tied to specific vendors
Analytics revealed chronic delays tied to certain vendors, arming procurement with insights to renegotiate terms.
Recurring errors by role
Dashboards highlighted recurring manual errors by role, enabling targeted training and accountability without adding oversight layers.
Invoices kept moving
Automated notifications to approvers kept invoices moving, ensuring deadlines were met before risks escalated.
In their words
“With mindzie, we finally gained the transparency to see exactly why approvals stalled and where rework was draining resources. The alerts keep us ahead of potential SLA breaches and ensure our suppliers are paid on time.”
Chief Financial Officer
The outcome
By shifting from a reactive to a data driven approach, the logistics provider turned accounts payable into a strategic advantage. mindzie empowered the finance team to reduce inefficiencies, strengthen vendor relationships, and optimize working capital, and continuous monitoring with automated actions means the company can sustain the improvements while adapting quickly to changing business demands.
