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ITSM Operational Efficiency

Process Mining for ITSM

Process mining for IT Service Management (ITSM) provides a data-driven approach to visualize and analyze IT processes, uncovering hidden inefficiencies and bottlenecks. By leveraging real-time data from ITSM tools, organizations can enhance process transparency, optimize workflows, and ensure better compliance with service standards. This leads to improved service quality, faster resolution times, and reduced operational costs.

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Empower your IT Service Management with Process Intelligence

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Process Mining

Unlock the potential in the data you are already collecting to improve your ITSM operations.

Enhanced Process Transparency
Process mining provides a clear, data-driven visualization of IT service processes, making it easier to identify inefficiencies, bottlenecks, and areas for improvement.
Optimized Workflows
By analyzing real-time data, process mining helps optimize workflows, leading to faster issue resolution, improved service quality, and reduced operational costs.
Improved Compliance
Process mining ensures better adherence to service standards and compliance requirements by continuously monitoring and analyzing IT service processes.
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Data Driven Decisions
Provide your team with the data they need to make informed decisions.
Streamline Processes
Improve your process to unlock the hidden capacity in your resources.
Continous Improvement
Understand your performance and monitor the impact of changes.

How can Process Intelligence help?

Seamless Integration
Connect to ServiceNow, Salesforce, and more quickly and easily so your team is up and running in days not months.
Process Mapping
Understand how work gets done in your department and where the opportunities to improve are.
Continous Improvement
Continuously monitor your process efficiency and make it an integral part of your IT Service Management.
Audit and Compliance
Audit your processes including escalations and other compliance requirements.
Improve Resolution Time
Understand where the issues are that are impacting your time to resolution.
Reduce Ticket Re-assignments
Get to the root cause of corrections and rework that are wasting hours.
Increase Customer Satisfaction
Improve customer satisfaction through faster resolution and higher service quality.
Reduce Escalations
Get to the root cause of escalation and identify improved assignment rules and training requirements.

Enable your team with Operational Intelligence!

Operational Intelligence goes beyond KPIs and Metrics and provides your organization with operational insights described in natural language. No more trying to interpret complex metrics, mindzie delivers insights in easy to understand plain language with the details your business needs to drive improvement.

Operational Intelligence Report
Fully Customizable
Focus on what’s most important based on role, responsibilities, and your company’s overall priorities.
Deliver the insights your team needs when they need them with customizable scheduling and delivery.
Select the delivery language to ensure your team can understand what needs to be done.

Ready to start your transformation?

Meet with one of our product experts and let them guide you through a tailored demonstration.
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