NEW: E-Book - Process Mining for Business Analysts
Support Tickets

Improve customer satisfaction and reduce escalation through process improvement.

Streamline your support ticket process to improve efficiency, increase customer satisfaction, reduce escalations, and so much more.

Visualize Your Process Flow

Improve your customer interactions and NPS, with faster time to resolution.

Let the mindzie studio help you visualize your support process to understand what steps lead to a quick resolution.

Ticket Creation
First Touch
Customer Response
Escalation
Update
Resolution

Improve Resolution Time

Improving your ticket management process can improve efficiency increase tickets handled per operator and elimnate unneccessary escalations.
Increase Tickets per Operator
Reduce Escalations
Improve Time to Closure

Increase Customer Satisfaction

Analyze when and why customers become dissatified, understand what drives multiple customer inquiries.
Reduce Repeated Inquiries
Improve Ticket Response Times
Root Cause of Delays
Process Mapping

Visualize your workflow.

Data driven analysis.

We partner with and integrate to a wide variety of systems to help you improve your processes.

Salesforce
HubSpot
Zoho
Microsoft
Workday
Netsuite
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